Return Policy

Effective Date: 2026

At Craftcalmcraft, we are committed to delivering exceptional landscape design services and ensuring customer satisfaction. This Return Policy outlines our approach to service satisfaction and project modifications for our landscape design services.

Service Nature

Landscape design services are professional services that result in custom designs, consultations, and installations. Unlike physical products, design services cannot be returned in the traditional sense. However, we stand behind the quality of our work and offer the following policies:

Return Timeframe

Due to the nature of professional landscape design services, specific return timeframes vary by service type:

• Design Plans: Revision requests must be submitted within 30 days of receiving the initial design. Major design changes after this period may require additional fees
• Installation Services: Quality issues must be reported within 30 days of project completion for warranty consideration
• Consultation Services: Cancellation requests must be made at least 24 hours before the scheduled consultation time
• Project Cancellation: Cancellation requests should be submitted in writing as soon as possible. Refund eligibility depends on the stage of work completed

These timeframes ensure we can address concerns promptly while maintaining fair business practices.

Return Conditions

To be eligible for revisions, refunds, or warranty service, the following conditions must be met:

• Design Services: Design revisions must be requested within the specified revision period and relate to the original project scope and requirements
• Installation Services: Quality issues must be documented with photographs and reported in writing within the warranty period
• Plant Warranty: Plants must have been installed by Craftcalmcraft, and proper care instructions must have been followed as specified in your service agreement
• Documentation: All requests for revisions, refunds, or warranty service must be submitted in writing with appropriate documentation, including photos where applicable
• Original Agreement: The service must have been performed under a valid service agreement with Craftcalmcraft

We reserve the right to inspect the project site before approving any warranty claims or refunds.

Return Shipping Costs

For physical materials or products that are part of our landscape design services:

• Materials Ordered but Not Installed: If materials were ordered specifically for your project and you cancel before installation, return shipping costs will be your responsibility, unless the cancellation is due to our error
• Defective Products: If products are defective or damaged upon delivery, Craftcalmcraft will cover the cost of return shipping and replacement
• Warranty Replacements: Shipping costs for warranty plant replacements will be covered by Craftcalmcraft when the warranty claim is valid
• Client-Requested Returns: If you request to return materials that are not defective and were correctly delivered, you will be responsible for all return shipping costs

Specific shipping cost arrangements will be outlined in your service agreement and may vary based on the nature of the materials and the reason for return.

Return Process

To initiate a return, revision, refund request, or warranty claim, please follow these steps:

1. Contact Us: Submit your request in writing to support-centerY3mxs9K1m or call +1 954-398-5491. Include your name, project reference number, and a detailed description of your concern
2. Provide Documentation: Submit any relevant documentation, including:
   • Photos of the issue (for installation or plant warranty claims)
   • Your original service agreement or invoice
   • Written description of the problem or requested changes
   • Date of service completion or delivery
3. Review Period: We will review your request within 5-7 business days and may request additional information or schedule a site visit if necessary
4. Resolution: Once approved, we will work with you to resolve the issue through revisions, repairs, replacements, or refund processing as appropriate
5. Confirmation: You will receive written confirmation of the resolution and any applicable refund or credit will be processed according to the timeline specified in your service agreement

Please retain copies of all correspondence and documentation related to your request.

Design Services

Design Revisions

For landscape design plans purchased from Craftcalmcraft:

• Initial design packages include a specified number of revision rounds as outlined in your service agreement
• Additional revisions beyond those included may be subject to additional fees
• Major design changes requested after approval may require a new design fee

Design Satisfaction

We work closely with clients to ensure satisfaction with landscape designs. If you are not satisfied with the initial design concept, we will:

• Schedule a consultation to understand your concerns
• Make reasonable adjustments within the scope of the original project
• Provide alternative design approaches when appropriate

Installation Services

Quality Guarantee

For landscape installation services provided by Craftcalmcraft:

• We guarantee quality workmanship for all installations
• If installation does not meet agreed-upon specifications, we will correct the work at no additional charge
• Issues must be reported within 30 days of project completion

Plant Warranty

Plants installed by Craftcalmcraft include the following warranty:

• Plants are guaranteed to be healthy and disease-free at time of installation
• Limited warranty period as specified in your service agreement
• Warranty applies only when proper care instructions are followed
• Does not cover plant loss due to neglect, weather extremes, or pest damage beyond normal conditions

Consultation Services

Consultation fees are non-refundable once the consultation has been completed. However:

• Cancellations made 24 hours or more in advance may be rescheduled without penalty
• Cancellations made less than 24 hours in advance will forfeit the consultation fee
• If you are not satisfied with the consultation, please contact us to discuss your concerns

Order Cancellation Policy

You may cancel your landscape design project or service order under the following conditions:

Cancellation Before Work Begins

If you cancel before any design work has commenced:

• Cancellations made within 48 hours of signing the service agreement may receive a full refund of any deposits paid
• Cancellations made after 48 hours but before design work begins may receive a refund minus a 15% administrative fee
• Consultation fees are non-refundable if the consultation has already been completed
• Deposits may be non-refundable if specified in your service agreement for custom projects requiring upfront material orders

To cancel, you must provide written notice to support-centerY3mxs9K1m or submit cancellation through our contact form.

Cancellation After Work Begins

If you need to cancel after design work has started:

• Payment will be required for all work completed to date, calculated based on the percentage of project completion
• Additional cancellation fees may apply as specified in your service agreement, typically ranging from 10-25% of the remaining contract balance
• Materials ordered specifically for your project that cannot be returned to suppliers are non-refundable
• Any design work, plans, or documents created up to the cancellation date remain the property of Craftcalmcraft unless full payment for those services has been made

We will provide an itemized breakdown of charges for completed work and non-refundable expenses within 10 business days of receiving your cancellation request.

Refund Procedure

When refunds are applicable under this policy, the following procedure applies:

1. Refund Request Submission: Submit your refund request in writing to support-centerY3mxs9K1m. Include:
   • Your full name and contact information
   • Project reference number or invoice number
   • Reason for the refund request
   • Supporting documentation (photos, emails, service agreement, etc.)
2. Refund Review: We will review your refund request within 5-7 business days. We may request additional information or schedule a consultation to discuss your concerns
3. Refund Approval: If your refund request is approved, you will receive written confirmation via email with the refund amount and timeline
4. Refund Processing: Approved refunds will be processed within 14 business days of approval
5. Refund Method: Refunds will be issued to the original payment method used for the purchase:
   • Credit card refunds: Posted to your account within 5-10 business days after processing
   • Check payments: Refunded by check and mailed within 14 business days
   • Bank transfers: Processed within 7-14 business days
6. Refund Confirmation: You will receive a confirmation email once the refund has been processed

Please note that refund processing times may vary depending on your financial institution. If you do not see the refund in your account within the expected timeframe, please contact us or your financial institution.

Partial refunds may be issued when only a portion of services are eligible for refund, or when materials or work completed cannot be returned but certain aspects of the service were not delivered as agreed.

General Legal Requirements

This Return Policy is subject to applicable federal, state, and local laws and regulations. The following legal requirements apply:

• Consumer Protection Laws: This policy complies with applicable consumer protection laws, including those governing service contracts and warranties
• Service Contracts: Your service agreement may contain specific terms that override or supplement this Return Policy. In case of conflict, the service agreement takes precedence
• Statutory Rights: This policy does not limit or exclude any statutory rights you may have under applicable consumer protection laws
• Warranty Disclaimers: Except as expressly stated in your service agreement, all services are provided "as is" without warranties of any kind, express or implied
• Limitation of Liability: Our liability for refunds or damages is limited as specified in our Terms of Use and service agreements
• Dispute Resolution: Any disputes regarding returns or refunds will be resolved according to the dispute resolution procedures outlined in our Terms of Use

If any provision of this Return Policy is found to be unenforceable or invalid under applicable law, the remaining provisions will continue in full force and effect.

This policy does not affect your statutory rights as a consumer, including rights under any applicable warranties or consumer protection legislation.

Non-Returnable Items

The following items and circumstances are not eligible for return or refund under this policy:

• Completed Services: Design consultations and completed design work are non-refundable once the service has been delivered and accepted
• Custom or Personalized Designs: Custom landscape designs created specifically for your property cannot be returned, as they have no value to other clients
• Approved Designs: Once you have approved a design plan, it cannot be returned for a full refund, though revisions may be available according to your service agreement
• Changes in Preference: Changes in personal preference or style after project approval and implementation
• Client Negligence: Issues resulting from failure to follow care instructions, improper maintenance, or client-caused damage
• Third-Party Damage: Damage caused by third parties, vandalism, or natural disasters beyond our control
• Normal Wear: Normal wear and weathering of materials over time
• Seasonal Variations: Changes in plant appearance due to natural seasonal variations, which are expected and normal
• Materials Ordered for Installation: Materials specifically ordered for your project that have been customized, cut, or prepared for installation
• Special Orders: Special-order items that cannot be resold or returned to suppliers

Dispute Resolution

If you are not satisfied with our services or have concerns about returns, refunds, or warranty claims, we encourage you to:

• Contact us immediately to discuss your concerns in a respectful and constructive manner
• Provide all relevant documentation and information to help us understand the issue
• Allow us the opportunity to investigate and address the issue
• Work with us in good faith to find a mutually acceptable solution

Craftcalmcraft is committed to resolving all customer concerns fairly and professionally. Most issues can be resolved through direct communication and negotiation.

If we are unable to resolve a dispute through direct communication, the dispute will be subject to the dispute resolution procedures outlined in our Terms of Use, which may include mediation or legal proceedings in accordance with applicable law.

Contact Us

For questions about this Return Policy or to discuss any concerns about our landscape design services, please contact Craftcalmcraft:

Email: support-centerY3mxs9K1m
Phone: +1 954-398-5491
Address: 2017 Sherman St, Hollywood, FL 33020, United States

Policy Changes

Craftcalmcraft reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to craftcalmcraft.ddd. Please review this policy periodically for updates.